FAQ

Booking

How far in advance should I place my order?

We recommend booking at least 3 days in advance to ensure availability. For larger events or group classes, booking earlier is best.
What if I accidentally damage an item?

We understand accidents can happen! If any rented item is lost or damaged, the repair or replacement cost will be deducted from your security deposit paid at checkout.

What payment methods do you accept?

At the moment, we only accept manual bank transfer.
Do I need to pay in full when I book?

Yes. Full payment must be made to secure your booking.
Why do I need to pay a refundable security deposit?

The refundable security deposit is required to protect against potential loss or damage to the rented items. For all rentals, we charge a 40% refundable security deposit, which already includes a 10% non-refundable incidental fee calculated from your total order to cover cleaning, minor wear, and handling. If your items are returned in good condition, we’ll refund the deposit minus the incidental fee within 2 business days after inspection. If there’s any visible damage or loss, the repair or replacement cost will be deducted from your deposit.

Where do I pick up my order?

Pick-up is available at the Kin + Ally Warehouse, Lt. 2:
Lumina Indonesia, Jl. Slamet Riyadi No. 6, RT.1/RW.4, Kel. Kebon Manggis, Kec. Matraman, Jakarta Timur 13150
When can I pick up my gear?

You can pick up your rental during your chosen pick-up time slot stated at booking.
Do you offer delivery?

No, we currently only offer self-pickup and return.
When do I return my gear?

All items must be returned by the agreed return date and time to avoid late fees.
What happens if I return my rental late?

Late returns will incur additional daily rental charges, deducted from your deposit.

Do I need to clean the mats before returning them?

Yes. Please wipe down and clean your mats before packing and returning them. We will also deep clean all mats upon return to maintain hygiene.
How should I pack the gear for return?

Please return the gear in the original bag or packaging provided at pick-up. Ensure everything is clean and neatly packed.
What is your sanitation policy?

All yoga gear is thoroughly cleaned and sanitized by our team after each rental, following our hygiene standards.

What is your cancellation policy?

Cancellations made 48 hours before pick-up will receive a full refund (minus any bank transfer fees). Later cancellations are non-refundable.
What if my event date changes?

Please notify us as soon as possible. We will try our best to reschedule based on availability.
Can I modify my order?

Yes, modifications can be made up to 48 hours before pick-up, subject to availability.